FAQ

HOW IS A CHAPAL JACKET MADE ?

The specificity of a Chapal jacket is that it is made by one single craftsman from start to finish. There is no automation process, so every step is the result of a hand-eye controlled execution, ensuring the most flawless quality.

ARE CHAPAL PRODUCTS MADE IN FRANCE ?

Yes, 100% of our products are made in France. Even more, they are all handcrafted in our workshop in Crocq. We, at Chapal, believe that this is the best way to achieve the perfect quality you are expecting from them.

WHERE DO THE LEATHERS COME FROM ?

Raw hides are sourced in France and then processed in our tannery in Crocq, preserving the savoir-faire Chapal initiated there almost two hundred years ago. Local and integrated sourcing is the expression of Chapal’s firm belief in sustainable development.

HOW DO I PLACE A CUSTOM ORDER ?

If you want to have your jacket or any other product made on order, simply contact our sales team via the contact link below. They will guide you all along the project, from taking your measurements to the end result. You can also book an appointment at our Parisian showroom for a private fitting.

WHAT PRODUCTS CAN BE MADE TO ORDER ?

Each product that we do can be made to order, may it be a jacket, helmet, pair of shoes, or overall. The bespoke experience also gives you the opportunity to imagine a totally new product that Chapal CEO and stylist Jean-François Bardinon will create especially for you.

HOW LONG DOES IT TAKE UNTIL MY JACKET IS READY ?

Most of our ready-to-wear products are available on stock. Custom orders usually take between 6 and 8 weeks. If you have any time constraint (an event, anniversary or else), please let us know, we will do our best to satisfy.

WHERE CAN I SEE CHAPAL'S PRODUCTS ?

If you want to see our products and feel them on your shoulders, the best option is to book an appointment in our showroom in Paris. If you don’t have the opportunity to come, you can also visit one of our stockists. Please note that they may not have each item in stock.

IS THERE A GUARANTEE WITH MY PRODUCTS ?

As we firmly believe in the quality of our products, they all come with a lifetime warranty. Please see Terms and Conditions for more detailed information. Also, please contact us before applying any product on the leather. We recommend not doing any alterations before contacting us.

WHAT ARE THE RETURN CONDITIONS ?

For any reason you wish to return your product, please contact our sales team that will help you the whole process long. You can also see more about returns in our Terms and Conditions.