{"id":16840,"date":"2020-04-23T14:31:29","date_gmt":"2020-04-23T12:31:29","guid":{"rendered":"https:\/\/chapal.fr\/?page_id=16840"},"modified":"2026-07-16T16:52:37","modified_gmt":"2026-07-16T16:52:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/chapal.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t\t\t<!-- START faq REVOLUTION SLIDER 6.5.11 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_9_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_9_1\" style=\"\" data-version=\"6.5.11\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-13\" data-title=\"Slide\" data-anim=\"ms:1000;r:0;\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"\/\/chapal.fr\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" title=\"Photo FAQ\" width=\"2560\" height=\"1707\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/chapal.fr\/wp-content\/uploads\/2020\/07\/Photo-FAQ-scaled.jpg\" data-bg=\"p:70% 0%;\" data-no-retina>\n<!---->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_9_1',rl:[1240,1240,1240,480],el:[620,620,620,720],gw:[1240,1240,1240,480],gh:[620,620,620,720],type:'hero',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider91\"]!==undefined) {window.RS_MODULES.modules[\"revslider91\"].once = false;window.revapi9 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n\n\t<div id=\"gap-575959845\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-575959845 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1026107292\">\n\n\t<div id=\"col-1853111804\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1788555264\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>HOW IS A CHAPAL JACKET MADE ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">Every CHAPAL jacket is crafted by a single artisan from the very first to the final stitch. This unique approach ensures consistency, precision and exceptional attention to detail throughout the entire process.<\/p>\n<p style=\"text-align: center;\">Unlike industrial production, every stage is carried out in our Manufacture, preserving a savoir-faire that has been passed down since 1832.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>ARE ALL CHAPAL PRODUCTS MADE IN FRANCE ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">Yes.<\/p>\n<p style=\"text-align: center;\">Every CHAPAL piece is entirely crafted in our Manufacture in Crocq, France.<\/p>\n<p style=\"text-align: center;\">From leather tanning to the final assembly, every step takes place under one roof. This fully integrated production is exceptionally rare today and allows us to maintain complete control over quality while preserving nearly two centuries of craftsmanship.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>WHERE DO THE LEATHERS COME FROM ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">We carefully source premium raw hides, primarily from France and selected European suppliers.<\/p>\n<p style=\"text-align: center;\">All leathers are then transformed in CHAPAL&#8217;s own tannery in Crocq, where our artisans apply techniques developed and refined over generations. This integrated process gives each leather its distinctive character while ensuring exceptional durability.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>WHAT MAKES MAISON CHAPAL DIFFERENT ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">Since 1832, CHAPAL has remained an independent family-owned Manufacture.<\/p>\n<p style=\"text-align: center;\">Unlike most luxury brands, we continue to tan our own leathers before crafting each garment by hand. This rare vertical integration allows us to control every stage of production and create pieces designed to last for generations.\u00a0<\/p>\n<p style=\"text-align: center;\">Every jacket reflects almost two centuries of technical expertise, innovation and artisanal excellence.\u00a0<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>CAN I ORDER A BESPOKE CHAPAL PIECE ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">Yes.<\/p>\n<p style=\"text-align: center;\">Nearly every CHAPAL creation can be made to order.<\/p>\n<p style=\"text-align: center;\">Our bespoke service allows you to personalize colors, linings, embroidery, sizing and finishing details. <br \/>For entirely original creations, our sales team will accompany you throughout the development process.\u00a0<\/p>\n<p style=\"text-align: center;\">Private fittings are available by appointment at Jean-Fran\u00e7ois Bardinon showroom in Paris.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>WHICH PRODUCTS CAN BE MADE TO ORDER ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">Most CHAPAL creations can be made specifically for you, including jackets, driving overalls, helmets, shoes and accessories.<\/p>\n<p style=\"text-align: center;\">Our bespoke service can also recreate historical CHAPAL pieces or develop completely unique creations according to your desire.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>HOW LONG DOES IT TAKE TO RECEIVE MY ORDER ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">Every CHAPAL creation is individually crafted in our Manufacture.<\/p>\n<p style=\"text-align: center;\">For pieces from our collections, production typically takes between 2 and 8 weeks, depending on the season and current workshop activity.<\/p>\n<p style=\"text-align: center;\">Our bespoke service follows a dedicated creative process, from initial consultation and pattern development to final fittings and production. Because every commission is entirely unique, delivery times vary according to the complexity of the project.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>HOW SHOULD I CARE FOR MY LEATHER JACKET ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">CHAPAL leather is designed to develop a natural patina over time.<\/p>\n<p style=\"text-align: center;\">We recommend avoiding commercial leather treatments unless advised by our team.<\/p>\n<p style=\"text-align: center;\">If your garment requires cleaning, restoration or repair, please contact us first. Our artisans could take care of your piece to preserve its beauty for decades.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>DO CHAPAL PRODUCTS COME WITH A WARRANTY ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">Yes.<\/p>\n<p style=\"text-align: center;\">Every CHAPAL product is covered by a lifetime warranty against manufacturing defects.<\/p>\n<p style=\"text-align: center;\">Should your garment require restoration or repair after years of wear, our Manufacture can also provide maintenance and refurbishment services whenever possible, allowing your piece to accompany you for many years.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>WHAT IS YOUR RETURN POLICY ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">If you wish to return an eligible product, please contact our sales team.<\/p>\n<p style=\"text-align: center;\">They will guide you through the return process in accordance with our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/chapal.fr\/terms-and-conditions\/\">Terms and Conditions<\/a><\/span>.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\" style=\"text-align:center;\"><span>DO YOU SHIP INTERNATIONALLY ?<\/span><\/a><div class=\"accordion-inner\">\n<p style=\"text-align: center;\">Yes.<\/p>\n<p style=\"text-align: center;\">We ship worldwide using trusted international carriers.<\/p>\n<p style=\"text-align: center;\">Shipping times and duties may vary depending on the destination country. Our sales team remains available should you require assistance before placing your order.<\/p>\n<\/div><\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-877650895\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/chapal.fr\/en\/wp-json\/wp\/v2\/pages\/16840"}],"collection":[{"href":"https:\/\/chapal.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chapal.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chapal.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chapal.fr\/en\/wp-json\/wp\/v2\/comments?post=16840"}],"version-history":[{"count":12,"href":"https:\/\/chapal.fr\/en\/wp-json\/wp\/v2\/pages\/16840\/revisions"}],"predecessor-version":[{"id":43256,"href":"https:\/\/chapal.fr\/en\/wp-json\/wp\/v2\/pages\/16840\/revisions\/43256"}],"wp:attachment":[{"href":"https:\/\/chapal.fr\/en\/wp-json\/wp\/v2\/media?parent=16840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}